Privacy Policy

Who we are

Polis Plumbing Inc ("Polis Plumbing", "we", "us") is a licensed residential and commercial plumbing and water heater company serving the East Bay Area. Our office is located at 9000 Crow Canyon Rd, Ste S-517, Danville, CA 94506. This policy explains how we handle information when you contact us, request an estimate, or use our website.

Information we collect

• Contact details you give us: name, phone number, email address, service address.
• Service details: a description of the plumbing issue, photos you send us, appointment history, invoices and payment records.
• Basic website data: pages visited and general device information, used only to keep the site working and improve it.

How we use it

• To respond to your request, schedule visits, and perform plumbing work.
• To send appointment confirmations, on-the-way notifications, and receipts.
• To keep your service history on file for warranty and future maintenance.
• To meet legal, licensing, insurance, and tax obligations.

We do not sell or rent your personal information. If you opt in to text or email updates, you can opt out at any time by replying STOP or contacting us.

Sharing

We share information only with service providers who help us operate — for example scheduling and invoicing software, payment processors, and suppliers needed to complete your job — and when required by law. These providers may only use the information to perform services for us.

Retention and security

We keep customer and job records for as long as needed for warranty, accounting, and legal purposes. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

Your choices

California residents may request access to, correction of, or deletion of their personal information, subject to records we must keep by law. To make a request, or to ask any privacy question, contact us at office@polisplumbing.com or (925) 336-2724.

Changes

We may update this policy from time to time. The revised date at the top shows when it last changed.